privacy policy

SUGI BEE GARDEN Co., Ltd.

SUGI BEE GARDEN Co., Ltd. (hereinafter referred to as "our company") has established the following policy regarding the handling of personal information.
The definitions of terms used in this document are based on the Act on the Protection of Personal Information (hereinafter referred to as the "Personal Information Protection Act") and related laws and regulations.

1 Compliance with relevant laws, regulations, and guidelines.

We will comply with the Personal Information Protection Act, other related laws and regulations, guidelines established by the Personal Information Protection Commission, and this privacy policy, and will handle personal information lawfully and appropriately.

2 Acquisition of Personal Information

Our company will properly obtain the following information.

• (1) Information provided by customers: name, address, phone number, email address, membership ID, date of birth, etc.
• (2) Location information related to app usage: We will obtain location information using GPS and other technologies only if permission is granted through the app, for the purpose of delivering information based on the current location (such as geo-push notifications).
• (3) Automatically collected information: cookies, IP address, device identifiers, browser information, access logs, etc.

3 Purpose of Use of Personal Information

We will use your personal information for the following purposes or for purposes that are clear from the circumstances under which it was obtained, and will not use it for any other purposes unless we have the consent of the individual or it is permitted by law.

• (1) Shipping of products and related operations.
• (2) After-sales service, support
• (3) Notification of information regarding new products, services, exhibitions, etc.
• (4) Response to inquiries and consultations from customers.
• (5) Billing, refunds, payments, and related administrative processing.
• (6) Improvement of telephone response quality and trouble prevention.
• (7) Personalization of services and optimal information provision (via email, app push notifications, advertisements, etc.) based on customer attributes, purchase history, and location.
• (8) Analysis of service usage and marketing activities for improving convenience.

Entrustment of Personal Data

Our company outsources personal data to external vendors as follows, in order to facilitate smooth business operations.

• (1) System operation and storage: We utilize data centers and cloud services within Japan for the management of our website and member data.
• (2) Use of external tools: For email distribution automation (MA tools) and application management, we will outsource the system to a specialized company and provide necessary information such as email addresses and member IDs.
• (3) Delivery and Payment: For delivery within Japan (such as Yamato Transport) and overseas (to countries like the United States, Taiwan, Hong Kong, Singapore, etc. using FedEx, SF Express, etc.) and for payment processing.
• (4) Provision to third parties located abroad: When providing information to overseas vendors due to international shipping, our company will select contractors who have implemented appropriate safety management measures.

5 Provision of Personal Data to Third Parties

We will not provide your personal data to a third party (excluding contractors) unless we have your prior consent or it is permitted by law.

6 Management of Personal Data

• (1) Ensuring the accuracy of data content
  We will endeavor to keep your personal data accurate and up-to-date to the extent necessary to achieve the purpose of use, and to delete such personal data when it is no longer necessary to use it.
• (2) Safety Management Measures: Our company will prevent information leaks and other issues through the following measures.
  • Encryption: All confidential information is protected using SSL (Secure Socket Layer) technology.
  • Prevention of unauthorized access: We use legitimate virus scanning and manage it within a protected network.
  • Access restrictions: Access rights to the system are limited to a minimum number of individuals.
• (3) Supervision of Employees
  When our company has employees handle the personal data of customers, we will thoroughly inform them of the proper handling of personal information, provide them with appropriate training, and provide necessary and appropriate supervision.
• (4) Supervision of the contractor
  When we entrust the handling of your personal data to third parties, we select cooperating companies and our group companies (including cooperating companies and our group companies located overseas) that have taken appropriate safety control measures as the entrustees, and we provide necessary and appropriate supervision to the entrustees.

Reception concerning held personal data.

• (1) When a customer or their representative requests notification of the purpose of use of their retained personal data, we will promptly notify them, unless there are statutory exceptions.
• (2) If a request for the disclosure of personal data is made by the customer themselves, it will be disclosed promptly, except in the following cases.
  Please note that identity verification will be conducted when making a claim. In the case of a claim made by a representative, you may be asked to submit documents that confirm the authority of the representative.
  • A. When there is a risk of harm to the life, body, property, or other rights and interests of the customer or a third party.
  • (a) When there is a risk of causing significant disruption to the proper performance of our business
  • C) Cases in which it would violate laws and regulations
• (3) In the event that the customer themselves or their representative requests corrections, additions, or deletions of their personal data, we will conduct an investigation without delay and take appropriate action based on the results.
• (4) When a request is made by the customer themselves or their representative for the cessation or deletion of retained personal data, and it is determined that there is a valid reason for the request, appropriate measures will be taken.
• (5) For requests regarding the previous four items, please contact our office or a directly operated store as described in 8 below. The personal information provided by customers will be used for the purpose of responding to customer requests and will be kept securely. For details on the disclosure procedure, please refer to "Disclosure Procedure for Retained Personal Data".

8. Contact Point for Inquiries and Complaint Handling

Sugi SUGI BEE GARDEN CRM Department
〒８６１－５５３５　熊本県熊本市北区貢町５７１－１５
TEL：０１２０－３５４－０３８
Telephone reception hours: 9:00-18:00
E-mail：info@0038.co.jp

9 Regarding the Revision of the Privacy Policy

We may review the contents of this Privacy Policy from time to time and change it as necessary. In that case, the revised Privacy Policy will apply from the date of publication of the revised version.

10 Cookies and Analytical Tools

• 1. Cookies

  We use cookies.
  Cookies are small text files that are stored on your computer and maintained by your browser. Websites can remember your preferences and items added to your shopping cart using these cookies. Most of the cookies we use are so-called 'session cookies', which are automatically deleted after your visit. Other cookies remain in the device's memory until deleted. These cookies allow the browser to recognize you on your next visit. We do not respond to Do Not Track (DNT) signals.

• 2. Analytics

  We use Google Analytics to improve the performance of our Site and our services. Google Analytics uses cookies to collect statistical information about the Site, such as the number of visits, clicks, and time spent on the website. You can prevent your data from being used by Google Analytics by using the Google Analytics opt-out browser add-on at https://tools.google.com/dlpage/gaoptout. These cookies do not contain any information that can personally identify you. You can opt out of the Google Display Network Ad Settings at https://adssettings.google.com/authenticated.
  For more details, please see the Google Advertising Privacy Notice (https://policies.google.com/technologies/ads).

• 3. Cookie Settings

  You can refuse cookies by turning them off in your browser, or if you've set your browser to warn you before accepting cookies, you will receive the warning message with each cookie. If your browser is set to reject cookies from our Site, you will not be able to use certain features of our Site, such as completing a purchase, adding items to your shopping cart, or logging in to your account.

Established on September 1, 2017
Revised on April 1, 2026.