privacy policy

SUGI BEE GARDEN Co., Ltd. (hereinafter referred to as "our company") has established the following policy regarding the handling of personal information.
The definitions of terms used in this document are based on the Act on the Protection of Personal Information (hereinafter referred to as the "Personal Information Protection Act") and related laws and regulations.

1. Compliance with relevant laws, regulations, guidelines, etc.

We will comply with the Personal Information Protection Act, other related laws and regulations, guidelines established by the Personal Information Protection Commission, and this privacy policy, and will handle personal information lawfully and appropriately.

2. Acquisition of personal information

We will obtain your personal information through lawful and appropriate means.

3. Purpose of use of personal information

We will use your personal information for the following purposes or for purposes that are clear from the circumstances under which it was obtained, and will not use it for any other purposes unless we have the consent of the individual or it is permitted by law.

• (1) Shipping of products and related operations
• (2) After-sales service and support
• (3) Notification of information on new products, services, exhibitions, etc.
• (4) Responding to inquiries and consultations from customers
• (5) Billing, refunds, payments, etc. and related administrative processes
• (6) Improving the quality of telephone response and preventing problems

4. Entrustment of personal data

In order to smoothly carry out our business and provide better services to our customers, we may entrust the handling of your personal data to our partner companies and group companies (including partner companies and group companies in foreign countries). However, the personal data we entrust will be limited to the minimum information necessary to carry out the entrusted business.

5. Provision of personal data to third parties

We will not provide your personal data to a third party (excluding contractors) unless we have your prior consent or it is permitted by law.

6. Management of personal data

• (1) Ensuring accuracy of data content
  We will endeavor to keep your personal data accurate and up-to-date to the extent necessary for the achievement of the purpose of use, and to delete such personal data when it is no longer necessary to use it.
• (2) Safety control measures
  We will take necessary and appropriate measures to prevent the leakage, loss, or damage of your personal data and to manage its safety.
• (3) Supervision of employees
  When our company has employees handle the personal data of customers, we will thoroughly inform them of the proper handling of personal information, provide them with appropriate training, and provide necessary and appropriate supervision.
• (4) Supervision of contractors
  When we entrust the handling of your personal data to third parties, we select cooperating companies and our group companies (including cooperating companies and our group companies located overseas) that have taken appropriate safety control measures as the entrustees, and we provide necessary and appropriate supervision to the entrustees.

7. Reception of inquiries regarding personal data held

• (1) When a customer or their agent requests notification of the purpose of use of retained personal data, we will notify them without delay, except in the following cases:
  • A. When the purpose of use of the retained personal data that identifies the customer is clear.
  • When there is a risk of harm to the life, body, property or other rights and interests of the customer or a third party
  • C) When there is a risk of infringing our rights or legitimate interests
  • D) When it is necessary to cooperate with a national government agency or a local government entity in carrying out legally required business, and there is a risk of impeding the carrying out of said business.
• (2) When a customer or their agent requests disclosure of retained personal data, we will notify them without delay, except in the following cases:
  • A. When there is a risk of harm to the life, body, property, or other rights and interests of the customer or a third party.
  • (a) When there is a risk of causing significant disruption to the proper performance of our business
  • C) Cases in which it would violate laws and regulations
• (3) When a customer or their agent requests the correction, addition, or deletion of retained personal data, we will investigate the request without delay and take appropriate action based on the results.
• (4) If a customer or their agent requests the suspension of use of or deletion of retained personal data, and if the request is found to be justified, we will respond appropriately.
• (5) If you wish to make a request under the preceding paragraph 4, please contact our office or directly managed store as described in paragraph 8 below. Personal information provided by customers will be used for the purpose of responding to your request and will be stored securely. For details on the disclosure procedure,"Procedures for disclosure of held personal data"Please refer to.

8. Contact point for inquiries and complaints

株式会社　杉養蜂園　ＣＲＭ部
〒８６１－５５３５　熊本県熊本市北区貢町５７１－１５
TEL：０１２０－３５４－０３８
電話受付時間：９：００～１８：００
E-mail：info@0038.co.jp

9. Revision of the Privacy Policy

We may review the contents of this Privacy Policy from time to time and change it as necessary. In that case, the revised Privacy Policy will apply from the date of publication of the revised version.

Established on September 1, 2017
Revised: November 1, 2021