Sugi Beekeeping Garden

Regarding overseas shipping methods

*This shopping site does not ship to Hong Kong. If you would like to ship to Hong Kong, please use our Hong Kong-only shopping site.

FAQ

  • Q. Can you ship overseas?

    A. Yes, we can ship to overseas destinations.
    For details on each shipping method, please see "About Shipping Methods" below.
    However, we cannot ship to countries where honey and honey products are designated as prohibited goods.
    We are unable to deliver to the following countries: Australia, United Kingdom, France, Spain, Ukraine, South Africa, Vietnam, Germany, New Zealand, Norway, Monaco, Austria, Peru, Qatar, Morocco
    *Subject to change without notice.

  • Q. How much is shipping to overseas?

    A. Shipping fees vary depending on the country or region of delivery and the weight of the product.
    After setting the delivery address, please check the "Shipping method settings".

  • Q. Can you ship to any country?

    A. No, unfortunately we cannot ship to countries where honey and honey products are prohibited goods.
    Countries where delivery is not possible:
    Australia, United Kingdom, France, Spain, Ukraine, South Africa, Vietnam, Germany, New Zealand, Norway, Monaco, Austria, Peru, Qatar, Egypt, Morocco
    *However, this is subject to change without notice.

  • Q.Is it tax-exempt?

    A. Yes. Due to system reasons, the product page shows the price including tax, but for overseas shipping, the tax-free amount will be displayed on the order confirmation screen.
    *Japanese consumption tax is not charged, but customs duties and import taxes may be incurred in the destination country after shipping.

  • Q. Can I specify a delivery date and time?

    A. No, unfortunately we are unable to specify delivery dates and times as this is dependent on factors such as the circumstances of each country, weather, and customs clearance status.

About each delivery method

The delivery methods you can choose from vary depending on the country or region of your destination.

*You can check each shipping method under "Shipping method settings" after setting the delivery address.

About FedEx

Shipping costs and delivery times

Shipping fees will vary depending on the fuel surcharge rate, so after setting your delivery address, please check the "Shipping Method Settings" to confirm.
Delivery times may vary depending on country and region, public holidays, customs clearance status, airmail delays, etc.

Import Taxes and Customs

Regarding duties and other taxes, FedEx will contact the recipient directly after shipment.
For details such as tax rates, please contact FedEx directly as they vary depending on the customs authorities of the country or region where the item is delivered.
* We are not responsible for any risks associated with customs clearance. By completing your order on this site, you are deemed to have agreed to the above terms.

Liability insurance

Liability for loss, damage or delay to any shipment is limited to the greater of US$100 per shipment or US$20 per kilogram of weight.
If you would like to receive compensation for more than this liability limit, please write it in the comments section when ordering. We will confirm the additional insurance fee and contact you.

tracking number

Once shipped, we will email you the tracking number.
You can check the delivery status here.

Shipping Restrictions

Depending on the country or region of delivery, there may be restrictions on the weight and value of each order.
If your order exceeds the limits, we will send you an email with details after your order has been placed.

About EMS (Express Mail Service)

Shipping costs and delivery times

Shipping fees vary depending on the country or region of delivery and the weight of the product.
After setting the delivery address, please check the "Shipping method settings".
Delivery times may vary depending on country and region, public holidays, customs clearance status, airmail delays, etc.

Import Taxes and Customs

Depending on your country or region, you may be charged customs duties or other import taxes.
For details, please contact the customs office of the country or region where your package is to be delivered directly.
* We are not responsible for any risks associated with customs clearance. By completing your order on this site, you are deemed to have agreed to the above terms.

Liability insurance

Insurance fees will be automatically added to the shipping fee depending on the amount of your purchase. Insurance fees are free up to 20,000 yen, and 50 yen will be automatically calculated for every 20,000 yen thereafter.

tracking number

Once shipped, we will email you the tracking number.
You can check the delivery status here.

Shipping Restrictions

Depending on the country or region of delivery, there may be restrictions on the weight and value of each order.
If your order exceeds the limits, we will send you an email with details after your order has been placed.

Regarding delays and suspension of overseas shipping (EMS) >>

About SAL (Economy Airlines)

Shipping costs and delivery times

Shipping fees vary depending on the country or region of delivery and the weight of the product.
After setting the delivery address, please check the "Shipping method settings".
Delivery time will be around 6-13 days depending on the country.
It may take longer depending on the handling status of the destination, holidays, customs clearance status, airmail delays, etc.

Import Taxes and Customs

Depending on your country or region, you may be charged customs duties or other import taxes.
For details, please contact the customs office of the country or region where your package is to be delivered directly.
* We are not responsible for any risks associated with customs clearance. By completing your order on this site, you are deemed to have agreed to the above terms.

Liability insurance

Liability insurance is not included.
If you would like insurance added to your order, please note this in the comments section when placing your order.
After you place your order, we will email you a link to pay your premium.
The insurance premium is 400 yen for purchases up to 20,000 yen, and 50 yen is added for every 20,000 yen thereafter.

tracking number

Once shipped, we will email you the tracking number.
You can check the delivery status here.

Shipping Restrictions

Depending on the country or region of delivery, there may be restrictions on the weight and value of each order.
If your order exceeds the limits, we will send you an email with details after your order has been placed.

*SAL services are currently temporarily suspended in all countries and regions due to the impact of COVID-19.

About sea shipping

Shipping costs and delivery times

Shipping fees vary depending on the country or region of delivery and the weight of the product.
After setting the delivery address, please check the "Shipping method settings".
Delivery time will be approximately 1 to 3 months depending on the country or region.
It may take longer depending on the handling status of the destination, holidays, customs clearance status, delays in sea transport, etc.

Import Taxes and Customs

Depending on your country or region, you may be charged customs duties or other import taxes.
For details, please contact the customs office of the country or region where your package is to be delivered directly.
* We are not responsible for any risks associated with customs clearance. By completing your order on this site, you are deemed to have agreed to the above terms.

Liability insurance

The insurance fee will be automatically added to the shipping cost depending on the amount of your purchase.
The insurance premium is 400 yen for purchases up to 20,000 yen, and an additional 50 yen will be automatically calculated for every 20,000 yen thereafter and added to the shipping fee.

tracking number

Once shipped, we will email you the tracking number.
You can check the delivery status here.

Shipping Restrictions

Depending on the country or region of delivery, there may be restrictions on the weight and value of each order.
If your order exceeds the limits, we will send you an email with details after your order has been placed.

About SF Express (China only)

Shipping costs and delivery times

Shipping fees will vary depending on the fuel surcharge rate, so after setting your delivery address, please check the "Shipping Method Settings" to confirm.
Delivery time is about 1 to 2 weeks. It depends on holidays, customs clearance, airmail delays, etc.

Import Taxes and Customs

Regarding customs duties and other taxes, SF Express will contact the recipient directly after shipment.
Details such as tax rates vary depending on the customs authorities of the country or region of delivery, so please contact SF Express directly.
* Customers are responsible for the risks associated with customs clearance, and we cannot assume any responsibility for them. By completing your order on this site, you are deemed to have agreed to the above terms.

Liability insurance

Liability insurance is not included.
If you would like insurance added to your order, please note this in the comments section when placing your order.
After you place your order, we will send you an email with a link to pay the insurance premium of 3,064 yen (flat rate).

tracking number

Once shipped, we will email you the tracking number.
You can check the delivery status here.

Shipping Restrictions

Depending on the country or region of delivery, there may be restrictions on the weight and value of each order.
If your order exceeds the limits, we will send you an email with details after your order has been placed.

Countries we cannot deliver to
Australia, United Kingdom, France, Spain, Ukraine, South Africa, Vietnam, Germany, New Zealand, Norway, Monaco, Austria, Peru, Qatar, Egypt, Morocco

We are unable to ship to countries where honey and honey products are prohibited goods.
Countries where delivery is not possible:
Australia, United Kingdom, France, Spain, Ukraine, South Africa, Vietnam, Germany, New Zealand, Norway, Monaco, Austria, Peru, Qatar, Egypt, Morocco
*Subject to change.

Shipping within Japan

Please check here for information on domestic shipping in Japan.
*We also accept delivery to hotels. In that case, please be sure to write the name of the hotel in the delivery information and specify a date and time up to the day before check-out.

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