Regarding overseas shipping methods
*This shopping site does not ship to Hong Kong. If you would like to ship to Hong Kong, please use our Hong Kong-only shopping site.
FAQ
- Q. Can you ship overseas?
- Q. How much is shipping to overseas?
- Q. Can you ship to any country?
- Q.Is it tax-exempt?
- Q. Can I specify a delivery date and time?
About each delivery method
The delivery methods you can choose from vary depending on the country or region of your destination.
*You can check each shipping method under "Shipping method settings" after setting the delivery address.
About FedEx
Shipping costs and delivery times
Shipping fees will vary depending on the fuel surcharge rate, so after setting the delivery address, please check the "Shipping Method Settings" to confirm.
Delivery times may vary depending on country and region, public holidays, customs clearance status, airmail delays, etc.
Import Taxes and Customs
FedEx will contact the recipient directly regarding customs duties and other taxes after shipment.
For details such as tax rates, please contact FedEx directly as they vary depending on the customs authorities of the country or region where the item is delivered.
* We are not responsible for any risks associated with customs clearance. By completing your order on this site, you are deemed to have agreed to the above terms.
Liability insurance
Liability for loss, damage or delay to any shipment is limited to the greater of US$100 per shipment or US$20 per kilogram of weight.
If you would like to receive compensation for more than this liability limit, please write it in the comments section when ordering. We will confirm the additional insurance fee and contact you.
tracking number
Once shipped, we will email you the tracking number.
You can check the delivery status here.
Shipping Restrictions
Depending on the country or region of delivery, there may be restrictions on the weight and value of each order.
If your order exceeds the limits, we will send you an email with details after your order has been placed.
About EMS (Express Mail Service)
Shipping costs and delivery times
Shipping fees vary depending on the country or region of delivery and the weight of the product.
After setting the delivery address, please check the "Shipping method settings".
Delivery times may vary depending on country and region, public holidays, customs clearance status, airmail delays, etc.
Import Taxes and Customs
Depending on your country or region, you may be charged customs duties or other import taxes.
For details, please contact the customs office of the country or region where your package is to be delivered directly.
* We are not responsible for any risks associated with customs clearance. By completing your order on this site, you are deemed to have agreed to the above terms.
Liability insurance
Insurance fees will be automatically added to the shipping fee depending on the amount of your purchase. Insurance fees are free up to 20,000 yen, and 50 yen will be automatically calculated for every 20,000 yen thereafter.
tracking number
Once shipped, we will email you the tracking number.
You can check the delivery status here.
Shipping Restrictions
Depending on the country or region of delivery, there may be restrictions on the weight and value of each order.
If your order exceeds the limits, we will send you an email with details after your order has been placed.
Regarding delays and suspension of overseas shipping (EMS) >>
About SAL (Economy Airlines)
Shipping costs and delivery times
Shipping fees vary depending on the country or region of delivery and the weight of the product.
After setting the delivery address, please check the "Shipping method settings".
Delivery time will be around 6-13 days depending on the country.
It may take longer depending on the handling status of the destination, holidays, customs clearance status, airmail delays, etc.
Import Taxes and Customs
Depending on your country or region, you may be charged customs duties or other import taxes.
For details, please contact the customs office of the country or region where your package is to be delivered directly.
* We are not responsible for any risks associated with customs clearance. By completing your order on this site, you are deemed to have agreed to the above terms.
Liability insurance
Liability insurance is not included.
If you would like insurance added to your order, please note this in the comments section when placing your order.
After you place your order, we will email you a link to pay your premium.
The insurance premium is 400 yen for purchases up to 20,000 yen, and 50 yen is added for every 20,000 yen thereafter.
tracking number
Once shipped, we will email you the tracking number.
You can check the delivery status here.
Shipping Restrictions
Depending on the country or region of delivery, there may be restrictions on the weight and value of each order.
If your order exceeds the limits, we will send you an email with details after your order has been placed.
*SAL services are currently temporarily suspended in all countries and regions due to the impact of COVID-19.
About sea shipping
Shipping costs and delivery times
Shipping fees vary depending on the country or region of delivery and the weight of the product.
After setting the delivery address, please check the "Shipping method settings".
Delivery time will be approximately 1 to 3 months depending on the country or region.
It may take longer depending on the handling status of the destination, holidays, customs clearance status, shipping delays, etc.
Import Taxes and Customs
Depending on your country or region, you may be charged customs duties or other import taxes.
For details, please contact the customs office of the country or region where your package is to be delivered directly.
* We are not responsible for any risks associated with customs clearance. By completing your order on this site, you are deemed to have agreed to the above terms.
Liability insurance
The insurance fee will be automatically added to the shipping cost depending on the amount of your purchase.
The insurance premium is 400 yen for purchases up to 20,000 yen, and an additional 50 yen will be automatically calculated for every 20,000 yen thereafter and added to the shipping fee.
tracking number
Once shipped, we will email you the tracking number.
You can check the delivery status here.
Shipping Restrictions
Depending on the country or region of delivery, there may be restrictions on the weight and value of each order.
If your order exceeds the limits, we will send you an email with details after your order has been placed.
About SF Express (China only)
Shipping costs and delivery times
Shipping fees will vary depending on the fuel surcharge rate, so after setting the delivery address, please check the "Shipping Method Settings" to confirm.
Delivery time is about 1 to 2 weeks. It depends on holidays, customs clearance, airmail delays, etc.
Import Taxes and Customs
Regarding customs duties and other taxes, SF Express will contact the recipient directly after shipment.
Details such as tax rates vary depending on the decision of the customs office in the country or region of delivery, so please contact SF Express directly.
* Customers are responsible for the risks associated with customs clearance, and we cannot assume any responsibility for them. By completing your order on this site, you are deemed to have agreed to the above terms.
Liability insurance
Liability insurance is not included.
If you would like insurance added to your order, please note this in the comments section when placing your order.
After you place your order, we will send you an email with a link to pay the insurance premium of 3,064 yen (flat rate).
tracking number
Once shipped, we will email you the tracking number.
You can check the delivery status here.
Shipping Restrictions
Depending on the country or region of delivery, there may be restrictions on the weight and value of each order.
If your order exceeds the limits, we will send you an email with details after your order has been placed.
Countries we cannot deliver to
Australia, United Kingdom, France, Spain, Ukraine, South Africa, Vietnam, Germany, New Zealand, Norway, Monaco, Austria, Peru, Qatar, Egypt, Morocco
We are unable to ship to countries where honey and honey products are prohibited goods.
Countries where delivery is not possible:
Australia, United Kingdom, France, Spain, Ukraine, South Africa, Vietnam, Germany, New Zealand, Norway, Monaco, Austria, Peru, Qatar, Egypt, Morocco
*Subject to change.
Shipping within Japan
Please check here for information on domestic shipping in Japan.
*We also accept delivery to hotels. In that case, please be sure to write the name of the hotel in the delivery information and specify a date and time up to the day before your check-out date.
Shopping Guide
- How to purchaseHow to search for products, order products, and make purchases
We will introduce the shopping procedure. - Regarding deliveryWe will inform you of delivery times and shipping costs.
- Gift-Wrapping, gift wrapping, gift bags, gift wrappingGift-Wrapping, gift wrapping, gift bags, gift wrapping
We will provide you with information regarding the following: - PaymentWe will introduce various payment methods when shopping.
- Returns and ExchangesWe will inform you about returning or exchanging products.