Returns and Exchanges
- ・Returns and exchanges are only available for products delivered within Japan.
- ・As a general rule, we do not accept returns or exchanges for products delivered overseas.
- - Please exchange or return products within 8 days of receipt (only applies to unopened products).
- If the return is due to customer's convenience, the customer will be responsible for the return shipping fee.
- If shipping charges have been incurred for delivery, we cannot refund them.
- ・If the product is damaged during delivery, is defective, or is different from the product you ordered, we will cover the return shipping costs.
- *When you receive your product, please check that you have received the correct item.
- *If you wish to return or exchange an item, please contact us first before sending it back.
- *Personal information contained in application forms received from customers is strictly managed by our company.
How to purchaseWe will introduce the purchasing procedure.
Domestic ShippingWe will inform you of delivery times and shipping costs.
About international shippingWe will guide you about overseas shipping.
Gift-Wrapping and gift bagWe will provide you with information regarding Gift-Wrapping and gift bag.
PaymentWe will introduce various payment methods when shopping.
Returns and ExchangesWe will inform you about returning or exchanging products.