FAQ
Here we introduce how to use the website and answer frequently asked questions.
Shipping Questions
- Q. Can I ship overseas?
A. Yes, it is possible. For overseas shipping, please check here.
- Q. Is delivery to hotels in Japan possible?
A. If the accommodation you are receiving your package from is able to receive it, we can arrange for it to be delivered. Please check with the accommodation you are receiving your package from in advance, as some accommodations have restrictions on where and when you can receive your package. Please be sure to enter the name of the hotel and the name of the person who made the reservation in the delivery information input field, and specify a date and time up to the day before your check-out date.
- Q. Can I track my package?
A. Yes, it is possible. We will email you the tracking number after shipping. *Please note that tracking services may not be available in some countries and regions for overseas deliveries.
Questions about honey
- Q. My honey has turned white and hard.
A. 気温差で、はちみつが白く結晶している事があります。これは、天然のはちみつに起こる自然現象です。アカシアのように結晶しにくいはちみつもありますが、各種栄養素を豊富に含む花粉の入った天然のはちみつはいずれ結晶します。
手間はかかりますが、当社は一切手を加えず自然のままの状態でお届けする事にこだわります。
- Q. What should I do if I want to melt it?
A. 小さな容器に結晶したはちみつを食べる量だけ取って蓋をせず、お風呂ぐらいの温度のお湯につけてください。
高温で長時間加熱すると、はちみつの糖成分が褐色し色が濃くなったり、香り成分がこわれ、風味が弱くなる場合がある為、なるべく低い温度で溶かしてください。
- Q. How many calories are in honey?
A. It has the same sweetness as sugar but 2/3 the calories. Per 100g, sugar (white sugar) is 384kcal, honey is 303kcal.
- Q. What is the guideline when substituting honey for sugar?
A. If the sweetness felt when eating sugar (white sugar) is 100, then honey is 130. In other words, if you use the same amount of sugar, you can use less honey because it tastes sweeter. When comparing at the same sweetness, honey has about 60% of the calories of sugar.
* Sweetness of honey: 7g (21kcal) = Sweetness of sugar: 9g (35kcal) (21÷35) × 100% = 60% - Q. How soon after opening should honey be consumed?
A. It can be stored at room temperature both before and after opening. Close the lid tightly, store it in a place away from direct sunlight, and consume it as soon as possible regardless of the expiration date. Honey is a food with a high sugar content, so it will not spoil, but the flavor and color will gradually change over time, so we recommend using it within about one year from the date of opening. If you store honey in the refrigerator, the sugar will crystallize and form white lumps, and it will be difficult to remove the contents when you use it. Store it at room temperature regardless of the season. In order to enjoy the high quality flavor, we do not recommend using products that have passed their expiration date.
- Q. I've heard that honey shouldn't be given to infants under 1 year old. Why is that?
A. Honey is not sterilized at high temperatures so that you can enjoy its natural flavor. Honey may contain naturally occurring bacteria called Clostridium botulinum. Please do not give honey to infants under one year old, whose intestinal functions are immature and who have few intestinal bacteria, as there is a risk of developing botulism if they ingest honey. After the age of one, the intestines become more functional, so you can safely feed honey to infants.
- Q. When I put honey in my tea it turned black. Why?
A. Honey contains iron. This iron combines with the tannin in tea to form tannic iron, which makes the tea cloudy black. It is not harmful, so you can drink it as is.
Honey with low iron content, i.e., light-colored honey, will not turn black when added to tea. - Q. I can't open the honey container.
A. This is probably because honey has gotten into the gap between the jar and the lid and has hardened.
Turn the jar upside down and place it in a pot or container, then immerse the lid in hot water for about 10 minutes, then put on rubber gloves and turn it counterclockwise.
Questions about Fruit Juice Infused Honey
- Q: Please tell me how to save it.
A. It can be stored at room temperature both before and after opening. Please close the lid tightly, store it in a place out of direct sunlight, and consume it as soon as possible regardless of the expiration date. If you store Fruit Juice Infused Honey in the refrigerator, the sugar will crystallize and form white lumps, and it will be difficult to remove the contents when you use it. Please store it at room temperature regardless of the season.
Questions about supplements
- Q. What is the difference between Propolis concentrate and Propolis Gold 6 extra packs granules?
A. Both are health foods whose main ingredient is carefully selected Brazilian Propolis. Generally, depending on the type of Propolis (especially the place of origin and country), the taste can be strong and distinctive. Our Propolis concentrate is made from high-quality Propolis ingredients, so it has been praised for being easy to drink. However, if you are concerned about the smell of Propolis concentrate, we recommend Propolis granules. Propolis Gold 6 extra packs granules are soft capsules. For those who have difficulty swallowing, we recommend Propolis concentrate. We have also received feedback from customers that Propolis concentrate is quite helpful when they feel something strange in their throat or mouth.
- Q. What is the difference between Royal Jelly and Propolis?
A. Royal Jelly is a milky white liquid that is secreted from the pharyngeal glands by young worker bees after they eat and absorb Pollen.
It is the queen bee's only source of nutrition, as she lays more than 2,000 eggs a day during peak season, and contains a well-balanced amount of more than 40 types of nutrients, including essential amino acids, vitamins, and the unique component decenoic acid.
It has long been known as a valuable health ingredient. Although the nutrients required by each body are different, Royal Jelly can provide sufficient nutrition. Let it help you stay youthful and healthy.
Propolis is a resinous, viscous substance that bees collect from the buds and sap of various plants and mix with beeswax to keep their hives clean.
It comes from the Latin pro (to protect) and Greek polis (city), and means "protecting the city (beehive)."
Propolis is rich in ingredients that are useful for maintaining health, including artepillin C, flavonoids, various vitamins, and minerals.
It has long been used as a folk remedy in Europe and elsewhere.
Please use this product to maintain your health and replenish your nutrition if you are living a stressful life every day in this stressful society. - Q: When should I take it?
A. Since it is not a medicine, there is no need to take it at a specific time.
However, since it is a health food, it is important to take it every day and make it a habit.
One way to do this is to place it on the dining table and have it after breakfast. - Q. What kind of drink should I take it with?
A. You can take it with any beverage, but we recommend taking it with water or lukewarm water.
- Q: How much should I drink per day?
A. There is no set number of pills that you should take. However, there is a recommended daily amount for each product.
Please check the package and instructions for each product. However, this is only a guideline, so you can adjust the amount you drink to suit your physical condition. - Q.What is the difference between Royal Jelly Drink Gold and Super Gold?
A. Both are nutritional supplements whose main ingredient is carefully selected Royal Jelly.
Super G contains approximately 3,900 mg Fresh Royal Jelly per 20 ml bottle, which is equivalent to approximately 8 tablets of Royal Jelly Gold.
We recommend the Super G drink to those who wish to consume a higher concentration of Royal Jelly at once (for example, those who wish to be relieved from fatigue immediately) or those who have difficulty swallowing tablets (for example, the elderly and children).
It has a very easy-to-drink, refreshing taste, making it perfect for maintaining the health of the whole family.
We also have individually packaged products available, so please feel free to use those as well. - Q. How should I store it?
A. Store in a cool, dry place away from high temperatures, humidity, and direct sunlight.
After opening, close the lid of the container tightly and store it. When carrying it around in a carrying case, do not put in too many pills at once. As a guide, transfer pills frequently, using about 2-3 days' worth.
Questions about cosmetics
- Q. Can I remove makeup using only Natural Soap?
A. Generally, it can be removed. However, we recommend using a cleansing oil for makeup around the eyes and mouth.
When washing your face, gently roll the foam over your skin without rubbing it. - Q. What is the expiration date for cosmetics?
A. If unopened, it is 3 years. This is only a guideline, and since it is made from natural ingredients, please use it as soon as possible.
Once opened, we recommend using it within about 3 months. - Q. The color of the mugwort soap seems light.
A. As it is a pigment made from natural mugwort ingredients, it may fade slightly over time. This does not affect the quality, so please use it with confidence.
Other questions
- Q. What is Appy Code?
A. For customers in Japan, the "Appy Code (promotion code)" is included as a special benefit only in the "honey bee" newsletter for first-time customers, and for customers living overseas, it is included only on campaign postcards.
During this campaign period, you can purchase at the special discount price as many times as you like, so just enter the Appy Code when ordering. - Q. Where can I find store information?
A. You can check store information here.
- Q. How is Pure honey vinegar different from regular vinegar?
A. Commonly available vinegars include rice vinegar and Apple Vinegar.
These vinegars are made from rice and apple juice, respectively.
Pure Honey Vinegar is an original product of SUGI BEE GARDEN, a brewed vinegar made from 100% honey through fermentation.
The beneficial compounds, vitamins and minerals from the honey remain intact in the vinegar. - Q. Can I use the point card for online shopping?
A. At the store, you can choose between a "member price discount" or "full price with a stamp on your card."
Since stamping is not possible with mail order products, we offer services such as "discounts on selected products" and "seasonal gifts for those who spend a certain amount."
In addition, the point card can only be stamped when purchasing items at regular price, but once you have accumulated enough points you can get a 4,000 yen discount.
Please use it according to your shopping needs and situation. - Q. Where can I change my personal information such as my address or email address?
A. You can change the information registered on your "My Page" yourself.
First, please log in as a member and your "My Page" will be displayed.
In "My Page", there is a button that says "Change Member Registration Details", so please click on that.
The currently registered information will be displayed, so enter the changes you wish to make, confirm them, and then complete the changes.