Can I stop receiving direct mail (mail-based direct mail) from SUGI BEE GARDEN?

Please contact us using the inquiry form below. After filling in the required information, please write 'Request to stop postal DM' in the inquiry content section. Here is the inquiry form: /ec/contact/.

Honey Specialty Store SUGI BEE GARDEN Shopping Site (Official)

FAQ

Here we introduce how to use the website and answer frequently asked questions.

About honey

Q. How should I store pure honey and Fruit Juice Infused Honey?
A. Please store at room temperature both before and after opening.
Please close the lid tightly, store in a place away from direct sunlight, and consume as soon as possible regardless of the expiration date.
It is sensitive to temperature changes and is prone to crystallization when stored in the refrigerator, so please avoid storing it in the refrigerator.
Q. What is the expiration date for pure honey and Fruit Juice Infused Honey?
A. Pure honey is 2 years old. Fruit Juice Infused Honey is 1 year old. (Maple & Honey is 2 years old.)
Please consume as soon as possible regardless of the expiration date.
Q. What should I do if my honey hardens?
A. The solidification (crystallization) of honey is a natural property of honey and does not affect its quality. However, if you place it in a hot water bath at around 42 degrees Celsius while stirring it with a spoon, it will return to its original liquid state, although it will take some time.
Please see below for details.
About honey crystals
Q. Why doesn't SUGI BEE GARDEN 's Manuka Honey have numbers such as MGO and UMF?
A. Our Manuka Honey is handled in accordance with the "Manuka Honey Regulations" published by the New Zealand Ministry of Primary Industries in 2018.
The New Zealand government's scientific quality standards do not allow for numerical indications of specific components. Our Manuka Honey is labeled "monofloral." This labeling is for the highest grade manuka honey, and it can only be used if it passes the New Zealand government's strict DNA testing.
Please see below for more details.
What is Monofloral Manuka Honey?
Q. How many calories are in honey?
A. It has the same sweetness as sugar but 2/3 the calories. Per 100g, sugar (white sugar) is 384kcal, honey is 303kcal.
Q. What is the guideline when substituting honey for sugar?
A. If the sweetness felt when eating sugar (white sugar) is 100, then honey is 130. In other words, if you use the same amount of sugar, you can use less honey because it tastes sweeter. When comparing at the same sweetness, honey has about 60% of the calories of sugar.
* Sweetness of honey: 7g (21kcal) = Sweetness of sugar: 9g (35kcal) (21÷35) × 100% = 60%
Q. How soon after opening should honey be consumed?
A. It can be stored at room temperature both before and after opening. Close the lid tightly, store it in a place away from direct sunlight, and consume it as soon as possible regardless of the expiration date. Honey is a food with a high sugar content, so it will not spoil, but the flavor and color will gradually change over time, so we recommend using it within about one year from the date of opening. If you store honey in the refrigerator, the sugar will crystallize and form white lumps, and it will be difficult to remove the contents when you use it. Store it at room temperature regardless of the season. In order to enjoy the high quality flavor, we do not recommend using products that have passed their expiration date.
Q. I've heard that honey shouldn't be given to infants under 1 year old. Why is that?
A. Honey is not sterilized at high temperatures so that you can enjoy its natural flavor. Honey may contain naturally occurring bacteria called Clostridium botulinum. Please do not give honey to infants under one year old, whose intestinal functions are immature and who have few intestinal bacteria, as there is a risk of developing botulism if they ingest honey. After the age of one, the intestines become more functional, so you can safely feed honey to infants.
Q. When I put honey in my tea it turned black. Why?
A. Honey contains iron. This iron combines with the tannin in tea to form ferric tannin, which makes the black tea cloudy black. It is not harmful, so you can continue to drink it as is.
Honey with low iron content, i.e., light-colored honey, will not turn black when added to tea.
Q. I can't open the honey jar.
A. This is probably because honey has gotten into the gap between the jar and the lid and has hardened.
Turn the jar upside down and place it in a pot or container, then immerse the lid in hot water for about 10 minutes, then put on rubber gloves and turn it counterclockwise.

About supplements

Q. What is the difference between Royal Jelly and Propolis?
A. Royal Jelly is a milky white liquid that is secreted from the pharyngeal glands of young worker bees after they eat and absorb Pollen.
It is the queen bee's only source of nutrition, as she lays more than 2,000 eggs a day during peak season, and contains a well-balanced amount of more than 40 types of nutrients, including essential amino acids, vitamins, and the unique component decenoic acid.
It has long been known as a valuable health ingredient. Although the nutrients required by each body are different, Royal Jelly can provide sufficient nutrition. Let it help you stay youthful and healthy.

Propolis is a resinous, viscous substance that bees collect from the buds and sap of various plants and mix with beeswax to keep their hives clean.
It comes from the Latin pro (to protect) and Greek polis (city), and means "protecting the city (beehive)."
Propolis is rich in ingredients that are useful for maintaining health, including artepillin C, flavonoids, various vitamins, and minerals.
It has long been used as a folk remedy in Europe and elsewhere.
Please use this product to maintain your health and replenish your nutrition if you are living a stressful life every day in this stressful society.
Q: When should I take it?
A. お薬ではないので、決まった時間にお召し上がりになる必要はありません。
However, since it is a health food, it is important to take it every day and make it a habit.
One way to do this is to have it placed on the dining table and eaten after breakfast.
Q. What kind of drink should I take it with?
A. We recommend that you drink it with water or lukewarm water.
Q: How much should I drink per day?
A. There is no set number of pills that you should take. However, there is a recommended daily amount for each product.
Please check the package and instructions for each product. However, this is only a guideline, so you can adjust the amount you drink to suit your physical condition.
Q. How should I store it?
A. 高温多湿、直射日光を避け、湿気の少ない涼しい場所に保管して下さい。
After opening, close the lid of the container tightly and store it. When carrying it around in a carrying case, do not put in too many pills at once. As a guide, transfer pills frequently, using about 2-3 days' worth.

About cosmetics

Q. What is the expiration date for cosmetics?
A. If unopened, it is 3 years. This is only a guideline, and since it is made from natural ingredients, please use it as soon as possible.
Once opened, we recommend using it within about 3 months.

About orders

Q. I'm not sure if my order has been placed.
A. As soon as your order is confirmed, we will automatically send an order confirmation email to your registered email address.
▶︎You can also check your purchase history on your My Page.
Q. I haven't received an order confirmation email.
A. ① Your order may not have been confirmed. ▶︎Please check your purchase history on My Page.
It is possible that the automated email from our company has been marked as spam. Please check your spam folder.

②It is possible that the automatically sent email from our company has been marked as spam. Please check your spam folder.
「info@0038.co.jp」をドメイン指定するとメールを受信いただける可能性が高くございます。
Q. What is a catalog number?
A. It is the identification number printed on the cover of the catalog or flyer. By entering this number, you may be able to apply for current campaigns.
Q. I would like to purchase a pre-ordered item. When will my credit card be charged?
A. Credit card payments will be confirmed on the day the product is shipped.
When ordering pre-order items, your order will be processed at the same time as the product is shipped.
Q. I want a receipt.
A. Please specify this in the message field when placing your order. If you do not specify a recipient name, the item will be delivered under the name of the person who placed the order.
If you need a receipt after receiving the product, please contact us by phone or email.

Regarding delivery

Q. Can I ship overseas?
A. Yes, it is possible. For overseas shipping, please check here.
Q. Is delivery to hotels in Japan possible?
A. If the accommodation where you are delivering to is able to receive your package, we can arrange delivery. Please note that some accommodations have restrictions on where and when you can receive your package, so please check with the accommodation in advance.
Please be sure to enter the hotel name and the name of the person making the reservation in the delivery information input field, and specify a date and time up to the day before your check-out date.
Q. Can I have the package delivered to my door?
A. It is difficult for us to instruct you to leave the item at your home when you place an order. Please make the request to the delivery company yourself.

If you are a member of "Kuroneko Members", you can specify your preference through the Kuroneko Members service. Please check the details below.
・ Individual customers | Yamato Transport
・ Delivery service | Yamato Transport

In addition, if you use the Japan Post service "Request for Delivery to Designated Location" or "e-Receipt Assist", it is possible to deliver to a location you specify in advance (in front of your door, in a delivery bag, in your garage, etc.). Please check the details below.
・ Delivery to door｜Japan Post Co., Ltd.
Q. Can I track my package?
A. Yes, it is possible. We will send you a tracking number via email after shipping.
*Please note that tracking services may not be available for overseas deliveries in some countries and regions.

About Registration and Login

Q. I want to change my registered information.
A. If you are a registered member of the online shop, you can change the following items from your My Page.

·address
·telephone number
·email address

After logging in to your My Page, please go to "Confirm/Change Customer Information" and carry out the change procedure.
Q. I can't log in.
A. Please double check that you have entered your email address and password correctly.

- Check if there are any spaces
- Are all characters half-width, including the "@"?
If you don't know your password, please reissue it.
↪If you have forgotten your password, click here

*Currently, some customers are experiencing an issue where they are unable to log in when opening the SUGI BEE GARDEN online store from the LINE menu.
Please search for SUGI BEE GARDEN Online Shop on the Internet and try logging in.
Q. I haven't received the email for reissuing my password.
A. ① Check the email address you entered
② Check your spam folder
③「info@0038.co.jp」をドメイン指定する
If the problem persists, please call our toll-free number (0120-354-038).

About the regular delivery course

Q. I want to check or change the details of my regular delivery plan.
You cannot check or change it online. We apologize for the inconvenience, but please contact the regular delivery course toll-free number (0120-835-483).
Q. I want to change my credit card information for the regular delivery course.
Changes cannot be made online. We apologize for the inconvenience, but please contact the regular delivery course toll-free number (0120-835-483).
Q. I want to cancel my regular delivery course.
Please proceed with the cancellation request through the subscription cancellation request form. For any other inquiries or consultations regarding the subscription course, please contact our toll-free number (0120-835-483). Feel free to let us know.
▶ ︎Regular subscription cancellation request form

Regarding the cessation of notifications (phone, DM, etc.) and withdrawal (deletion of customer information).

Q. I want to stop receiving direct mail from SUGI BEE GARDEN.
A. ① Those who are registered at the online shop
You can log in to your My Page and proceed from 'Stop Notification Procedure'.
Please change the notification via direct mail to 'unnecessary'.

▶︎ My Page

Those who have not registered for the online shop.
Please contact us using the inquiry form below. After filling in the required information, please indicate in the inquiry content section that you wish to "stop postal DM".
Please also let us know the "address" where the direct mail has been delivered.
*Please note that after your inquiry, it may take some time to complete the process due to procedural reasons.
Therefore, even after receiving your request to stop, there is a possibility that the next batch of direct mail (postal DM) may still be delivered to you. We kindly ask for your understanding in this matter.
▶︎ The contact form is available【here】.
Q. I would like to stop the phone notifications from SUGI BEE GARDEN.
A. ① Those who are registered at the online shop
You can log in to your My Page and proceed from 'Stop Notification Procedure'.
Please change 'guidance by phone' to 'unnecessary'.

▶︎ My Page

Those who have not registered for the online shop.
Please contact us using the inquiry form below. After filling in the required fields, please indicate in the inquiry content section that you wish to stop phone notifications.
▶︎ The contact form is available【here】.
I want to stop the email newsletter from SUGI BEE GARDEN.
A. ① Those who are registered at the online shop
You can log in to your My Page and proceed from 'Stop Notification Procedure'.
Please change the 'notification of newsletter distribution' to 'unnecessary'.

▶︎ My Page

Those who have not registered for the online shop.
Please contact us using the inquiry form below. After filling out the required fields, please indicate in the inquiry content section that you wish to stop receiving the newsletter.
If you wish to stop receiving the newsletter, please also let us know the "email address" where the newsletter is being sent.
▶︎ The contact form is available【here】.
Q. I want to cancel my membership at SUGI BEE GARDEN
A. If you are a registered member of the online shop, please follow the steps below to cancel your membership from My Page.
After logging into your My Page, press "Stop Notifications / Membership Cancellation (Delete Customer Information)".
② Click "Proceed to cancellation procedure"

FAQ