terms of service

Article 1 (Members)

• 1. "Member" refers to an individual who applies for membership after agreeing to these Terms and Conditions in accordance with the procedures established by our company.
• 2. "Member Information" refers to information concerning the member's attributes and the member's transaction history, etc., that the member discloses to the Company.
• 3. These terms and conditions apply to all members and must be observed during and after the registration process.

Article 2 (Collection of Member Information)

• 1. We collect the following personal information:
  ·name
  ·telephone number
  ·email address
  ·Shipping address
  ·Billing Address
  ・Credit/debit card information
  This personal information is collected only if you voluntarily submit it to us.
  The following information is collected automatically:
  ・IP address
  Browser type and version
  Operating system
  ·device
  A list of URLs starting from the referring site, your activity on our site, and the site you exited from
  Date and time information
• 2. We collect information when you:
  When you search this site
  ・When you register on the membership registration form
  When you leave this site
  ・When you contact us using the inquiry form
  ・When registering for an email newsletter
• 3. Protecting Children's Privacy
  Our Services are not directed to persons under the age of 13 and we do not knowingly collect personal information from persons under the age of 13.

Article 3 (Management of Member Information)

In certain circumstances, data protection legislation gives you the right to:
Access your personal information
・Correct any inaccurate personal information
- Delete the information in compliance with legal obligations
・Restrict the processing of your information
- Object to the collection, processing or storage of your information
You can cancel or change your personal information by logging into your account. If you would like to exercise these rights, please contact us using the contact details set out in Article 16.

Article 4 (Registration)

• 1. Membership
  Customers who agree to these terms and conditions and apply for membership will be eligible to become members after completing the required registration procedures. Membership registration procedures must be completed by the person who will become a member. Registration by proxy is not permitted under any circumstances. Please note that we may refuse membership applications from individuals whose membership has been revoked in the past or who we deem unsuitable.
• 2. Enter your membership information
  When registering as a member, please read the instructions carefully and enter the required information accurately in the designated input form. Special symbols, old kanji characters, Roman numerals, etc. cannot be used when registering member information. If such characters are registered, we will change them.
• 3. Password Management
  (1) Passwords may only be used by the Member himself/herself and may not be transferred or lent to a third party.
  (2) Members are responsible for managing their own passwords, including by changing them regularly to prevent them from being known to others.
  (3) Any expression of intent made to the Company using a password will be deemed to be the member's own expression of intent, and the member will be responsible for all payments etc. arising therefrom.

Article 5 (Changes)

• 1. If there are any changes to the information provided to the Company, such as name or address, a Member must promptly notify the Company.
• 2. We shall not be liable for any damages incurred as a result of failure to register changes. Please note that even if changes are registered, any transactions that have already been processed before the changes are registered will be carried out based on the information before the changes are registered.

Article 6 (Withdrawal)

If a member wishes to cancel their membership, they must complete the cancellation procedure themselves. Your membership will be cancelled once the cancellation procedure has been completed.

Article 7 (Loss of Membership and Obligation to Compensate)

• 1. If a member makes a false statement when applying for membership, if he/she fails to pay for mail order purchases, or if there is any other reason that the Company deems the member unsuitable to be a member, the Company may cancel the member's membership.
• 2. If a member commits any of the acts listed below, he/she will be liable to compensate the Company for any damages suffered as a result.
  (1) Unauthorized use of membership numbers and passwords
  (2) Interfering with our business by accessing this website and falsifying information or sending harmful computer programs to this website.
  (3) Engaging in any act that infringes the intellectual property rights of the products handled by our company
  (4) Any other act that violates these Terms of Use.

Article 8 (Handling of Member Information)

• 1. In principle, the Company will not disclose member information to third parties without the prior consent of the member. However, in the following cases, the Company may disclose member information and other customer information without the prior consent of the member.
  (1) When disclosure is required by law
  (2) When the Company determines it is necessary to protect the Company's rights, interests, reputation, etc.
• 2. Member information will be managed by our company in accordance with our "Privacy Policy." Our company may use member information for the purposes of providing services to members, improving the content of services, promoting the use of services, and ensuring the sound and smooth operation of services.
• 3. The Company may provide information (including advertisements) to Members by telephone, direct mail, e-mail magazines, and other methods. If a Member does not wish to receive information, the provision of information will be stopped if the Member notifies the Company in accordance with the method specified by the Company. However, the provision of information necessary for the operation of the Service cannot be stopped at the Member's request.
• 4. We collect and use information for the following purposes:
  ・Improve customer service
  - Personalize based on user experience
  - Improve and optimise our website
  ・Payment processing
  ·send e-mail
• 5. We use the following external providers to provide our services.
  ·payment
  We offer credit card, PayPal and UnionPay as payment methods and are PCI DSS compliant, the Payment Card Industry Data Security Standard (PCI DSS) is a strict industry standard for security requirements for credit card information.
  ·delivery
  We use FedEx, SF Express, EMS, SAL, and sea mail for international shipments, and Yamato Transport for domestic shipments.
  These companies do not retain, share, store or use your personal information for third party purposes.
• 6. We use genuine malware and virus scanning.
  Your personal information is contained behind secured networks. It is only accessible by a limited number of persons who have special access rights to the system, and are required to keep the information confidential. In addition, all sensitive information you supply is encrypted using Secure Socket Layer (SSL) technology.
• 7. Data Retention
  We will retain your personal information for the period reasonably necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

Article 9 (Cookies)

• 1. Cookies
  We use cookies.
  Cookies are small text files that are stored on your computer and maintained by your browser. They allow a website to remember your preferences, for example, or what you have placed in your shopping cart. Most of the cookies we use are so-called "session cookies". They are automatically deleted after your visit. Other cookies remain in your device's memory until you delete them. These cookies enable us to recognize your browser the next time you visit. We do not respond to Do Not Track (DNT) signals.
• 2. Analytics
  We use Google Analytics to improve the performance of our Site and our services. Google Analytics uses cookies to collect statistical information about the Site, such as the number of visits, clicks, and time spent on the website. You can prevent your data from being used by Google Analytics by using the Google Analytics Opt-out Browser Add-on at https://tools.google.com/dlpage/gaoptout. These cookies do not contain any information that can personally identify you. You can opt out of the Google Display Network Ad Settings at https://adssettings.google.com/authenticated.
  For more information, see the Google Advertising Privacy Notice: https://policies.google.com/technologies/ads
• 3. Cookie Settings
  You can refuse cookies by turning them off in your browser, or if you've set your browser to warn you before accepting cookies, you will receive the warning message with each cookie. If your browser is set to reject cookies from our Site, you will not be able to use certain features of our Site, such as completing a purchase, adding items to your shopping cart, or logging in to your account.

Article 10 (Prohibited acts)

When using this service, members are prohibited from engaging in any of the following acts.

• 1. Violating laws, regulations, these Terms, the precautions for using the Service, the precautions for shopping on the Service, and other Terms, etc.
• 2. Damaging the rights, interests, reputation, etc. of our company or any other third party
• 3. Any act that may have a negative impact on the mind and body of minors or any act that violates public order and morals
• 4. Engaging in any conduct that is disruptive or unpleasant to other users or third parties
• 5. Entering false information
• 6. Sending or writing harmful computer programs, emails, etc.
• 7. Gaining unauthorized access to our servers or other computers
• 8. Lending or transferring your password to a third party, or sharing your password with a third party
• 9. Any other actions that the Company deems inappropriate

Article 11 (Interruption or Suspension of Service)

1. In order to maintain the operation of the Service in good condition, we may suspend provision of all or part of the Service without prior notice if any of the following circumstances apply:
(1) When necessary for regular or emergency maintenance of the system
(2) When the system is overloaded
(3) If it becomes difficult to operate the system due to fire, power outage, interference by a third party, etc.
(4) Any other case in which the Company determines it is unavoidable to suspend the system.

Article 12 (Changes and Termination of Services)

We reserve the right to change or discontinue all or part of our services at our discretion without prior notice.

Article 13 (Disclaimer)

• 1. We shall not be liable for any damages incurred by members in relation to our services, including system interruptions, delays, cancellations, loss of data due to failures of communication lines or computers, damages caused by unauthorized access to data, or any other damages incurred by members in relation to our services.
• 2. We do not guarantee that email content sent from our web pages, servers, domains, etc. does not contain harmful items such as computer viruses.
• 3. The Company shall not be liable for any damages incurred as a result of a Member's violation of these Terms and Conditions, etc.
• 4. We may provide links to other websites operated by third parties. We are not responsible for their privacy practices and encourage you to review their privacy policies before submitting any personal information.

Article 14 (Revision of these Terms)

The Company may revise these Terms at its discretion, and may also stipulate terms that supplement these Terms (hereinafter referred to as "Supplementary Terms"). Any revisions or supplements to these Terms shall take effect when the revised Terms or Supplementary Terms are posted on the Company's designated website. In such cases, Members shall comply with the revised Terms and Supplementary Terms.

Article 15 (Governing Law, Court of Jurisdiction)

• 1. The establishment, validity, performance and interpretation of these Terms and Conditions shall be governed by the laws of Japan.
• 2. In the event of a dispute concerning these Terms and Conditions, the district court having jurisdiction over our head office location shall be the court of first instance with exclusive jurisdiction.

Article 16 (Inquiries)

株式会社　杉養蜂園　カスタマーセンター
〒８６１－５５３５　熊本県熊本市北区貢町５７１－１５
TEL：０１２０－３５４－０３８
電話受付時間：８：００～２０：００（月～土）８：００～１８：００（日祝）
E-mail：info@0038.co.jp